Return & Exchange
What is your return policy?
We understand shopping online can be tricky when you can’t try something on, so we happily accept returns within 14 business days from the date you received the parcel. Please ensure items are unworn with all tags still attached.
We do not accept returns or exchange on any Sale or Promo items. All sale and promo items are final sale.
The return shipping cost is payable by the customer. We recommend using a tracked method for safe delivery. The Happy People Co. is not responsible for the loss of a returned parcel and the original payment of shipping will not be refunded.
We will process your refund within 7 business days of the returned item arriving to our warehouse, followed by a confirmation email. The Happy People Co. reserves the right to deny a refund of the merchandise returned if it does not meet the requirements of our return policy.
What if my purchase is faulty?
If this unfortunate situation happens and you receive a faulty item please email us at firstname.lastname@example.org – We will replace your item if the stock is available or refund you accordingly.
How will I be refunded?
We will credit your original method of payment minus original shipping charges, GST, and Tax paid.
Can i exchange if my size doesn't fit?
Yes we understand it can be sometimes hard to to know your correct size when buying online. If you have any questions about sizing please e-mail us at email@example.com.
We are happy to exchange full price items if size doesn’t fit. Please ensure garment is unworn with tags attached. We kindly ask for you to e-mail us and send your item to us with a pre-paid satchel enclosed so we can send your new size.